MAKKAH — The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque has concluded the first phase of the “Daifi” (My Guest) program to train those involved in wheelchair assistance at the Grand Mosque in Makkah during the current Ramadan season. A total of 5200 wheelchair service providers have been benefited from the training service. The program is part of the authority’s ongoing efforts to enhance the quality of services provided to worshipers and strengthen field performance efficiency within the Grand Mosque. The program aimed to develop modern operational models that improve the experience of worshippers, raise safety standards, and reduce risks, as well as support crowd management and movement control plans with high efficiency during peak seasons. The first phase included 49 training sessions over 12 days—24 in the morning and 25 in the evening—benefiting 5,200 trainees from wheelchair service providers in the Grand Mosque.The program recorded a satisfaction rate of 99 percent, while evaluation results showed a marked improvement in trainees’ performance, with pre-test scores rising from 84.6 percent to 95.1 percent in the post-test. A total of 4,456 trainees passed, representing 85.7 percent. The authority stated that the program focused on enhancing communication skills and service to worshippers, raising professionalism and discipline among wheelchair leaders, organizers, and field supervisors, while balancing theoretical grounding with practical application. The authority pointed out that the program represents a qualitative step in developing operational services within the Grand Mosque, embodying its ongoing commitment to the spiritual experience and instilling values of compassion and excellence, as service is both a mission, an honor, and a responsibility.MAKKAH — The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque has concluded the first phase of the “Daifi” (My Guest) program to train those involved in wheelchair assistance at the Grand Mosque in Makkah during the current Ramadan season. A total of 5200 wheelchair service providers have been benefited from the training service. The program is part of the authority’s ongoing efforts to enhance the quality of services provided to worshipers and strengthen field performance efficiency within the Grand Mosque. The program aimed to develop modern operational models that improve the experience of worshippers, raise safety standards, and reduce risks, as well as support crowd management and movement control plans with high efficiency during peak seasons. The first phase included 49 training sessions over 12 days—24 in the morning and 25 in the evening—benefiting 5,200 trainees from wheelchair service providers in the Grand Mosque.The program recorded a satisfaction rate of 99 percent, while evaluation results showed a marked improvement in trainees’ performance, with pre-test scores rising from 84.6 percent to 95.1 percent in the post-test. A total of 4,456 trainees passed, representing 85.7 percent. The authority stated that the program focused on enhancing communication skills and service to worshippers, raising professionalism and discipline among wheelchair leaders, organizers, and field supervisors, while balancing theoretical grounding with practical application. The authority pointed out that the program represents a qualitative step in developing operational services within the Grand Mosque, embodying its ongoing commitment to the spiritual experience and instilling values of compassion and excellence, as service is both a mission, an honor, and a responsibility.
5,200 wheelchair service providers undergo training at Makkah Grand Mosque
